Use of cookies

This website and its on-line services may use cookies to improve services. 

The decision to allow use of cookies on Internet site is completely yours. It should be noted that Internet site works optimally only if use of cookies is enabled.

What are cookies?

Cookies are small text files that your browser saves to disc when you visit our Internet site. This allows our website to recognize your device the next time you visit us, to offer you a personalized surfing experience accordingly. Cookies are not aimed at spying on user and do not follow everything the user does and are not malicious code or a virus. Also cookies are not connected to unwanted mail or spams, they can not save password and are not intended exclusively for advertsiments or advertising. Information such as your name or e-mail addresses will not be saved –web sites can not access your personal information and databases at your computer.

We need your consent in order to be able to use cookies in line with  Electronic Communication Act, Personal Data Protection Act, EU Directives EU 2002/58/EC and 95/46/EC and GDPR regulation.

Types of cookies

• Cookie Sessions and Permanent Cookies
  • Session cookies are temporary cookies that run out after you leave the web site. These cookies are required for the proper performance of certain applications or functionalities on this Site.
  • Persistent cookies are used to improve our users' experience (eg, remember the details of the application so you do not have to enter them every time you have a website). These cookies remain in the cookie of your browser for a long time. This time period will depend on the choice of settings on your Internet browser. Permanent cookies allow data to be uploaded to the web server each time you visit the site.
• First and Third Party Cookies
  • First-party cookies - released by this site. These cookies are often used for the proper functioning of the website and for remembering your preferences on the web site.
  • Third-party cookies are cookies that are placed by other websites or services such as YouTube. We have no access or control over these cookies. You should consult the relevant third party privacy policy. If you are in the European Union, you can learn more about how third-party users use this type of cookie on the following link: http://www.youronlinechoices.eu/.
• Necessary and other cookies
  • Necessary cookies are necessary for the operation of our website and the use of its features and / or services. For example, they allow you to navigate through the website and sign in to safe areas. By using this website you will automatically be granted access to the necessary cookies without which the website can not work.
  • Performance cookies collect information about how visitors use our website, for example, which pages visitors most often come across and receive error messages from those pages. These cookies do not collect the information that identifies the visitor. All information collected by these cookies are anonymous. They only serve to improve the functioning of this website.
  • Marketing cookies are used to track visitors through the web site. It is intended to show ads that are relevant and interesting to a particular user, and thus more valuable to publishers and third-party advertisers.

Cookies used on this website:

• PHPSESSID
  • The cookies with the name PHPSESSID contain only a reference to the session stored on the web server. No data is stored in the user's browser and this cookie can only be used on the current website.
  • First party cookies
  • Session Cookie
• cc_cookie_accept
  • A cookie used to remember user settings - accepting all cookies on this website.
  • First party cookies
  • Session / Permanent Cookie (if you do not accept all cookies, then it's a Session cookie, otherwise it's a Permanent Cookie with a duration of 1 year)
• cc_cookie_decline
  • A cookie used to remember user settings - accepting only the necessary cookies on this website.
  • First party cookies
  • Session / Permanent Cookie (If you accept all cookies, then it's a Session cookie, otherwise it's a Permanent Cookie with a duration of 1 year)
• exp_
  • Various cookies that start with 'exp_'. These cookies are set by our content management system and include information such as: When you last visited our website, the previous pages you viewed, the length of the registered user session, session ID ... We use this information only for better functionality of the website. 'exp_csrf_token' is used to send forms on a page, this is a unique and random set of numbers and letters that protects our web site from spammers.
  • First party cookies
  • exp_csrf_token is a session cookie, rest are permanent cookies
• _ga, _gid, _gat, AMP_TOKEN, _gac_
  • This website uses Google Analytics, a web analytics service provided by Google Inc. ( "Google"). Google Analytics uses cookies to analyze your use of the website. The information generated by the cookie about your use of this website (including your IP address) is uploaded and stored on a Google server in the United States. Google uses this information to evaluate your use of the site by providing activity reports on the Website Operators website. Google may transfer this information to third parties, if required by law, or if third parties process data on behalf of Google. Google will not associate your IP address with any other data Google owns. See the Google Privacy Policy at the following link: http://www.google.com/analytics/learn/privacy.html. Google has developed a browser plug-in to prevent access to your Google Analytics JavaScript data (ga.js, analytics.js, dc.js). You can download it here: http://tools.google.com/dlpage/gaoptout
  • First party cookies
  • Permanent cookies
• IDE, __ncuid
  • This website uses DoubleClick, a Google Inc. ad serving company ("Google"). DoubleClick uses ad custom adapters for your browsing interests. The information generated by the cookie about your use of our websites (including your IP address) is transferred to the server and stored. This information is used to speculate your interests to serve you targeted advertising. See the DoubleClick Privacy Policy at the following link: https://policies.google.com/privacy?hl=en. At the following link, you can opt out of collecting your personalized online advertising information https://adssettings.google.com/anonymous?hl=en.
  • First party cookies - Google DoubleClick
  • Permanent cookies
• CONSENT, PREF, VISITOR_INFO1_LIVE, YSC, _ga
  • This site uses YouTube, a video storage and video streaming service. We use YouTube's option to embed video with greater privacy, in which YouTube will not store visitor information unless it starts playing the video. See the YouTube Privacy Policy at the following link: https://www.youtube.com/static?template= privacy_guidelines
  • Third Party Cookies - YouTube
  • Permanent cookies

How to accept or reject cookies

You can always block the use of some or all cookies we use on our website, but that can affectits functionality.

The cookie settings box is located at the bottom of this page. After selection of settings, you can reset the cookie settings at any time also at the bottom of this page.

Additionally, you can accept or reject all or some cookies by customizing your browser settings.At following links you can find information on how to change settings for some of the most commonly used web browsers: Mozzila Firefox, Google Chrome, Microsoft Internet Explorer, Apple Safari, Opera. Some browsers allow you to surf in 'anonymous ' mode , limiting the amount of data placed on your computer and automatically deleting persistent cookies placedon your device when you end your browsing session. There are also many third-party applications you can add to your browser in order to block or manage cookies. You can also delete cookies which were previously set in your browser by selecting the option to clear your browsing history and turn on the option to delete cookies. You can find more detailed information about cookiesand browser settings at http://www.allaboutcookies.org/.

PRIVACY STATEMENT

We are committed to protecting privacy of all our customers/users.

We collect only necessary, basic data on customers/users and inform customers about their use.

We regulary give customers a choice to choose on use of their data, including possibility to decide whether or not they want their name removed from the list used for marketing campaigns.

All data on users are kept strictly confidential and are available only to employees who need them to do the job.

All employees and business partners are responsible for respecting the principles of privacy protection.

COOKIE USER FILE STATEMENT

In order to provide to you best possible user service, this website uses cookie files. Cookies are small text files that our web server places on your computer's web browser. By re-visiting our website your web browser sends cookies back to us, so that our web server can recognize them and adjust website settings for your better use. Visit www.aboutcookies.org for more information on cookie files and how they affect your browsing experience. By visiting our website, information can be collected by using cookies or other technologies. By using this website you agree to using cookies in terms described in this notice. The cookies used by this website are necessary for navigating through site and using all its contents. Without cookies it is not possible to access content such as logging  in and creating   individualized content for users. Some cookies collect information about how visitors use the site, for example which pages are the most visited. All information contained in cookies is anonymous and is used solely to improve functioning of the site. Cookies also store information about your choices (for example preferred language or currency) and enable providing content of your choice. On our site, we also use activities and links to share and display content through various external services and networks. This may involve sharing content on social  networks or using web services to display content within our site, such as displaying images, videos, or surveys, and using analytics services such as Google Analytics. As a third party these services can access some of your data and monitor your activity on Internet. Please see terms of use and privacy policy on these sites.

Prohibition of sale of alcoholic beverages to persons under 18 years of age

Terms of business and use of website enosophia.hr and conclusion of distance contracts via means of remote communication are primarily subject to the terms of business and use hereto, unless the contracting parties (the Seller and the Buyer) agree otherwise. Terms of business and use are subject to Consumer Protection Act (Official Gazette no. 41/14) and Obligations Act (Official Gazette no. 35/05 and 41/08). Pay special attention to difference between terms that relate to purchase (contract) at the point of sale in a shop and purchase (contract) concluded at distance (Internet store).

In terms of business and use you can also find:

INFORMATION FORM ON RIGHT TO UNILATERAL TERMINATION OF DISTANCE CONTRACT

FORM FOR UNILATERAL TERMINATION OF CONTRACT

When ordering products by means of remote communication, the Buyer will immediately be introduced to all prescribed information from Article 57 in line with Article 66, point 2 of Consumer Protection Act.

PRICES OF PRODUCTS AND SERVICES shown on Internet websites, advertisments and in catalogues are in EUR and include VAT. Product prices do not include shipping  costs. Prices, payment terms and special offers are only valid at the time of ordering and/or payment and can be changed without prior announcement.

SHIPPING COSTS are 5 € for orders less than 70 € while for orders over 70 € shipping is free for Croatia.

Osilovac d.o.o. reserves the right to make errors in photograph and description and advertising display of product. All rights of customers to complaints and refunds are described in these terms.

METHOD OF PAYMENT

a) Internet banking: bank transfer according to offer.
b) The customer can pay for ordered products or services by credit card, bank transfer, payment slip and payment to bank account of Osilovac d.o.o. you can use following credit cards to pay online: MasterCard, Visa and Diners Club Card.

PRODUCT DELIVERY

Ordered items are delivered by Overseas Express. Delivery will follow within 1 to 3 days after order, and no later than 30 days if so agreed. If it is impossible to deliver selected product  because we do not have product in stock or we can not order it, we are obliged to inform the customer in writing  and the customer has the right to cancel the order /contract or agree to later delivery date. We will try to deliver all ordered items in one package. If this is not possible due to stock, we reserve the right to delivery in several shipments.

PRODUCT COMPLAINTS are recognized only with presented invoice as proof of purchase.

Card slips and similar certificates can not replace invoice. There are no complaints without invoice.

In case of product complaint due to defects or hidden flaws, please send the product to our complaints department: Osilovac d.o.o., Feričeva 16, 31512 Feričanci, or contact us on: 031 603 213 (or to e-mail: info@enosophia.hr).

GUARANTEE  STATEMENT AND SERVICE TERMS

All products for which we give guarantee are subject to guarantee terms listed in guarantee list. The customer is obliged to keep the invoice and guarantee list during entire guarantee period.

We guarantee  that the product used in accordance with enclosed instructions and guarantee list will function properly during guarantee period. In case of malfunction and other possible defects , we undertake to  repair or replace the product within reasonable time in accordance with Obligations Act.

NOTICE ON THE MANNER OF WRITTEN COMPLAINT OF CONSUMER

All complaints in accordance with Article 10 of Consumer Protection Act (Official Gazette no. 41/2014) can be sent by mail, telefax or electronic mail as well as in premises/stores of your whereabouts. If complaint is filed in business premises/stores, the trader is obliged to immediately certify its receipt.

Other ways of filing a complaint:

- to address: Feričeva 16, 31512 Feričanci

- to e-mail address: info@enosophia.hr

- to fax number: 031 603 013

Or submit it in business premises at address: Feričeva 16, 31512 Feričanci. In order to confirm receipt of written complaint and respond to it in accordance with Article 10, paragraph 5 of the Act, please provide exact information for its receipt.

We must legally provide respond to your complaint in writing no later than 15 days from the date of receipt of complaint. Otherwise, you can contact State Inspectorate or Consumer Protection Association.

If you accept Terms of use you also accept Terms of business.  

OSILOVAC d.o.o. reserves the right to change these terms and regulations without prior notice. The business terms are in line with laws of the Republic of Croatia. In case of dispute, the trader and consumer will settle  it amicably. If that is not possible, they abide by jurisdiction of the court in Našice.

INFORMATION FORM ON THE RIGHT TO UNILATERAL TERMINATION OF THE DISTANCE CONTRACT

1. Registered user has the right to unilateraly terminate the contract within 14 (fourteen) calendar days from date of  delivery  of product purchased online.
2. The deadline is preclusive and starts from the day when the user or a third person who is not a carrier took possesion of the product that is subject of the contract.
3. In order for the user to be able to terminate the contract unilaterally, he must inform us about his decision to terminate the contract unilaterally prior to deadline by an unambiguous statement sent by mail, telefax or electronic mail in shape of a form for unilateral termination.
4. In case of contract termination, each party is obliged to give back to other party what it received under the contract.
5. The user must return the product without delay and no later than 14 days from the date of giving statement on contract termination. Exceeding this deadline results in loosing the right to unilateral termination i.e. refund.
6. Product return costs are borne by the user.
7. The user also pays the costs of each impairment of goods value (Article 77 of CPA) (unpacked goods, lost documents and parts, damage, used goods and similar), except for those required to determine  the nature, features and functionality.
8. If the product is returned defective, with major defects or without parts and documents and if it is not delivered within a subsequet period of 8 days, it is considered that the Customer has not fulfilled its obligation to return the goods and the Seller is not obliged to make refund.
9. OSILOVAC d.o.o. will refund the payment  only  after the product is returned , i.e. after the user submits proof that the product was sent back in the same way as it was delivered.
10. You can electronically fill in and send back the form for unilateral termination of the contract on our website.
11. We will send you a confirmation of receipt of notice on unilateral termination of the contract without delay by electronic mail.

SECURITY OF PURCHASE AND COLLECTION

OSILOVAC d.o.o. undertakes to provide protection of personal data of customers by collecting only necessary basic data on customers/users that are necessary for to fulfil our obligations.

OSILOVAC d.o.o. informs the customers about use of collected data, regularly gives customers a possibility to choose on use of their data, including possibility to decide whether or not to have  their name to be removed from lists used for  marketing   campaigns. All user data are kept confidential and are available only to employees who need them to do the job. All employees of OSILOVAC d.o.o. and business partners are responsible for adhering to the principles of privacy. For secure authorization of payments on our sites we use services of our partner T-COM and their PayWay system, which ensures secure Internet transactions by credit cards. All on-line payments made through our site are made by connection protected by 128-bit SSL data encryption and the MD5 algorithm.

What is GDPR? How Osilovac d.o.o. uses your personal data?

From 25 May 2018 a new framework for management and protection of personal data in all EU member states is in force.

General data protection regulation (known as GDPR) brings new rights for individuals and a series of strict obligations for companies such as OSILOVAC d.o.o. , which hold and process your personal data.

Acquiring and maintaining trust of our clients and business partners has always been priority for our company OSILOVAC d.o.o. We welcome positive changes introduced by GDPR.

New European laws enable greater control for individuals over storage and use of personal data.

What does GDPR mean for you?

Personal data are all information that relate to a person who can directly or indirectly be identified through identification.
Examples of identifiers include names, addresses, identification numbers, network identifiers (including IP addresses) as well as  one or more factors that define a person such as cultural, social, genetic, physical and economic information.
Individuals have rights over their personal data such as the right to deletion, limitation of processing and the right to request a copy of all data.

What does GDPR mean for OSILOVAC d.o.o.?

OSILOVAC d.o.o. has collected data through contact form, personally and through other methods.
We use these data to continue to provide you with excellent service, for example to adjust sent data to your needs.
Data are always used fairly, appropriately and in accordance with our Privacy statement.
Under new guidelines, consent to collection and use of personal data must be specific, informative, unambiguous and voluntary. If users have not given us their consent, we may not use their data for  marketing purpose.
In case of violation of the rules, Osilovac d.o.o. will face serious legal consequences. Be convinced that we take your privacy and use of any data very seriously.
Please find detailed information in our Privacy statement.

Privacy statement

OSILOVAC d.o.o. undertakes to protect your personal data according to EU GDPR.
OSILOVAC d.o.o. understands the importance of privacy protection, safety and data protection for users of our services and all persons who are in contact with us. It is therefore our goal to offer protection for all our operations and to implement consistent policies and procedures. Protection of your privacy is very important for us. Your collected data will only be used with your prior consent. We guarantee to you that all these data will be processed in line with current Croatian law and our goal is to provide best practice on the Internet, including compliance with provisions contained in the law on personal data protection.
This Privacy statement informs you about our protection practices and possibilities to choose how to collect and use information about you, including data collected from your Internet activities for information purposes.
This Privacy statement refers to all websites of OSILOVAC d.o.o. , domains, services and all our employees.
Please check periodically the Privacy statement –Privacy policy (hereinafter the Statement) for possible changes that will be displayed on the site.

Purpose of collecting personal data
We collect personal data primarily to ensure provision of requested services and the most efficient response to your inquiry. 

Data covered by the statement system
Name and surname, date of birth, address, e-mail, phone number or/and fax number, PIN, other data exchanged with us that you wish to remain secret.

How we protect your personal data
-we take appropriate measures regarding security of sensitive data about you.
-we will never store your personal data in our systems for longer than is necessary to achieve the goal of maintaining this information.
-if you inform us that your data are incorrect or out of date, we will update them immediately.
-you have a right to request a copy of  your stored personal data.

Duration of the Statement
At the time of submitting your data, you agree to contact us and thus give us the right to process your personal data in accordance with specific purpose. Protection of privacy of your data is permanent.

Contents of the statement
We collect and process your data in accordance with provisions of the General data protection regulation, EC 2019/679. We will store collected data in an appropriate manner and ensure their confidentiality. We will not pass on collected data to third parties without your express permission. We collect only those personal data that are voluntarily provided to us.
We do not request from you to send us above data to enable you  access to our website and we do not request that you reveal more data than is necessary to participate in certain activity on our website.
OSILOVAC d.o.o. will not send you unwanted mail.
OSILOVAC d.o.o. is not responsible for accidental error or error due to force majeure or other objective circumstances that cause accidental breach of guaranteed protection of your data, but guarantees that the error will be eliminated, as soon as possible. 
We do not sell, transfer or disclose personal data that we collect to anyone outside Osilovac d.o.o. without your permission.

Confidentiality of data
We want to make it clear that when you visit this site, your personal data remain confidential, unless you want to voluntarily disclose it to other parties.

Control
A person has the right to inspect collection of personal data, demand access to personal data, change them, the right to repair, forget, limit processing, objection and transfer of data and may at any time revoke consent to use of personal data, demand change of data or erase them form database.
You can do that by sending a request in writing or in person at our address.

Use of cookies
To facilitate browsing of our websites, our global network servers may use cookies. These are very small text files that the server places on the user's computer  in order to monitor selection of individual language variants of our pages, as well as when entering parts of the pages that require entering a username or password. Cookies can not be used to run programs or install viruses on your computer.  Cookies set by our Internet server are automatically deleted from your computer at the end of session, i.e. the moment you leave your site.  Viewing our pages is also possible without use of cookies, if your Internet browser is set up in this way.

E-mail
When you send us electronic mail (e-mail) with personally identifiable data, either by e-mail with a question or comment, or by the form you provide  to us by  e-mail, we use that information to fulfill your request.

Links
We do everything in our power to ensure that all redirects from our website point to websites that do not contain illegal and/or harmful content. However, pages and online addresses change quickly and we can not always guarantee the content of every address we direct you to. If you have any questions of concerns regarding our Statement, or regarding your experience with this website, please contact us.

Changes and termination of terms of use
OSILOVAC d.o.o. reserves the right to modify or terminate all or any part of this website and terms of use at any time. Changes take effect upon posting at this address or when users are notified.

If you are a user of our services or are about to become one, you fully agree and accept all the above items of our privacy policies.

- privacy protection
- online purchase (banks, post offices, Internet banking, cards etc.)
- cookies (information in packages)
- copyright of company OSILOVAC d.o.o.

The content on enosophia.hr website and protection of privacy are owned by company OSILOVAC d.o.o. It is strictly forbidden to copy them, distribute to third parties without express  permission of company OSILOVAC d.o.o. (further: OSILOVAC d.o.o.) .

PRIVACY PROTECTION

OSILOVAC d.o.o. undertakes to use all your personal data submitted in orders, offers etc only for the purpose of creating an account, contacting you  and for other similar purposes.

All data in the order processing are protected by SSL protocol, which means that your personal data are protected during sending and processing of order by security protocol (SSL). In that way we guarantee the confidentiality of information and their secure transmission to the company OSILOVAC d.o.o.

OSILOVAC d.o.o. undertakes to protect all your personal data and not to use it for other purposes.

OSILOVAC d.o.o. undertakes not to sell, rent or share your data to third parties without your consent.

Exceptions are: domain registration (where user data must be submitted in order for domain to correctly and fully registered by in your name or company), program  and SSL certificate registration, needs of state institutions of the Republic of Croatia (only based on official order), and needs of OSILOVAC d.o.o. company's bookkeeping service.

In case of investigation of state institutions of Republic of Croatia , legal dispute or lawsuit, based on official order, the user of the wesbsite is obliged to provide access to administration of its website, requested data, RAW logos, MySQL bases, tables, applications etc. For uninterrupted investigation, The user has literally all necessary administrative rights to, without our help and intervention of company OSILOVAC d.o.o., provide access to content  in question.

ONLINE PURCHASE (banks, post offices, internet banking, cards etc)

Purchase through official website enosophia.hr of company OSILOVAC d.o.o. is secure, protected by secure encrypted protocol (SSL) and we have provided  all necessary certificates for online purchase. 

OSILOVAC d.o.o. does not record credit card numbers in bases , or CVC number or date of issue of your credit card.

In that way we guarantee  the confidentiality of data and their secure transfer to company OSILOVAC d.o.o.

OSILOVAC d.o.o. pays special attention when processing all orders, so please pay attention to our official certificates, which also guarantee that purchase through our website is safe!

We also ask you to pay special attention to whether you are on protected sites such as:

• Website MUST have an official certificate;
•  If there is a yellow padlock in the lower right corner;

If above conditions are met, the purchase is safe and you can continue shopping!

We currently accept following payment methods:

- classic (offline) payments (e.g.payment slip ) via banks, post offices, Internet banking, FINA ETC.

All payments are charged exclusively in Croatian currency. (EUR)

OSILOVAC d.o.o. offers a lease period of our services for 12 months.

All prices showed on our websites include VAT and we are obliged to show  VAT on all our invoices. 

For each leased service, after visible payment , i.e. verification of card authorization, OSILOVAC d.o.o. undertakes to issue you an official invoice via e-mail issued electronically and is therefore completely correct and valid. At your request invoice can be delivered by post with our seal and signature of the owner of the company.

OSILOVAC d.o.o. undertakes to activate and deliver all services within 24 hours and no later than 48 hours, if it is visible on our account and authorized by  the bank.